Cancellation policy

 

Right of cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.

The period of cancellation is fourteen days starting from the day when you or a third party named by you that is not the carrier has/have taken possession of the goods.

To exercise your right of cancellation you are required to notify us at

 

Paul Reber GmbH & Co. KG

Ludwigstraße 10-12

83435 Bad Reichenhall

 

Phone: 08651/ 6003-0

Fax: 0 86 51 / 60 03 - 73

E-mail: shop@reber.com

 

by way of a clear statement (e.g. a letter sent by post, a fax or an e-mail) of your decision to cancel this contract.

To comply with the deadline it is sufficient that you dispatch the notification of your exercising the right of cancellation prior to the expiration of the cancellation period.

 

Consequences of cancellation

 If you cancel this contract, we are obliged to reimburse all payments that we received from you, including shipping costs (with the exemption of additional costs resulting if you chose another kind of delivery than the most economic standard delivery that we offer), immediately and at the latest within fourteen days starting from the day when we received your notification of cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly otherwise agreed with you; on no account will we charge fees for such reimbursement. We may refuse the reimbursement until we receive the goods from you or until you provide evidence that you have sent the goods, whichever is earlier.

 You are obliged to send back or return the goods immediately and in any case at the latest within fourteen days starting from the day when you notified us of the cancellation of this contract. To comply with this period it is sufficient that you dispatch the goods prior to expiration of this period.

 The direct costs of returning the goods are at your charge.

 You are obliged to compensate a possible loss of value only if such loss of value can be attributed to your handling the goods in a manner that is not required to examine the condition, properties and functionality of the goods.

 

The right of cancellation does not apply to the following contracts:

1. Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or requirement made by the customer is applicable or that have clearly been tailored to personal needs of the consumer.

2. Contracts for the delivery of goods that easily perish or the expiration date of which would be easily exceeded.