FREQUENTLY ASKED QUESTIONS

 

How long does it take to produce one Genuine Reber Mozart-Kugel®

It takes approx. 45 minutes to produce one Mozart-Kugel – from preparing the ingredients and giving it its final chocolate glaze to wrapping it in its golden foil.

 

How much cocoa is in the chocolates? 

The premium Reber bittersweet dark chocolate contains at least 60% cocoa. Our velvety smooth milk chocolate enchants the taste buds with 35% cocoa.

 

Which almonds are used? 

Highly aromatic Californian almonds with a particularly strong almond aroma.

 

What process is used to produce the marzipan?

Our marzipan is produced using the traditional Lübeck process, where the marzipan mixture is freshly roasted in open copper kettles.

 

Which hazelnuts are used? 

Only the best and largest hazelnuts from the Mediterranean: Levantine hazelnuts with an extraordinary flavour.

 

How long does Reber confectionery last and how should I store it at home?

Our products should be consumed within 12 months and stored in a cool and dry place at a temperature of 16 – 18°C.

 

Who can I contact if I have questions, suggestions or a complaint?

We look forward to receiving questions and suggestions and we also take complaints very seriously, as we only want you to provide the very best Reber quality.

 

Just send us an email to info@reber.com or contact us by post:
Paul Reber GmbH & Co. KG, Ludwigstraße 10-12, D-83435 Bad Reichenhall.

If you are not completely satisfied with our Reber products, please send the defective products back to us with your contact details. Our quality assurance team will then get in touch with you as soon as possible.
We look forward to your feedback!

 

Can Reber products be obtained directly from the factory?

Our Reber factory outlet is located at our factory in Bad Reichenhall, Reichenhaller Straße111, 83435 Bad Reichenhall.
Opening hours:  Monday – Saturday 10:00 – 17:00

You can find the directions here. We look forward to your visit!

 

Do you offer tours of the factory at your production facility in Bad Reichenhall?

To maintain our high standards of quality, we work in accordance with the highest standards of hygiene. This means that our production floor can only be accessed by appropriately trained and qualified staff, and that we unfortunately cannot offer any public tours. However, this enables us to give our products the highest level of Reber quality each and every day.

 

Where can I find calorie and nutritional information about the individual Reber products?

You can find information on the calorie content and nutritional values on the back of all of our products, on the website, and here in the Reber Online Shop.

 

I have allergies. Which Reber products may contain milk constituents, gluten, hazelnuts, peanuts, soy or eggs?

In accordance with food laws, all of the ingredients in our Reber products are listed on the packaging. But even if a product recipe does not contain any of these foods, it is possible that small particles of these allergens get into the product through cross-contamination. We make consumers aware of this with the caution “May contain traces of...”, because we want to make sure that you are able to enjoy our products without any worries.

 

Is Reber confectionery kosher?

In order to comply with Jewish dietary laws, Kashrut expert Rabbi T. Hod-Hochwald of the Chief Rabbinate of Jerusalem regularly inspects the production processes of our Reber confectionary, as well as the production and sourcing of our ingredients.

The Genuine Reber Mozart-Kugeln®, the Reber Mozart Herz’l® and the Constanze® Mozart-Kugeln are kosher dairy for the whole year, except for Passover.

 

Which Reber products are alcohol-free?

While most of our products contain a small amount of alcohol to round off their flavour, we also produce several alcohol-free products:

  • Confectionery Selection Speciality Mix
  • Reber Schokis Gourmet Nougat
  • Reber Confectionery Gourmet Chocolate Nougat
  • Chocolate Glückskäfer (lucky ladybugs)
  • Rosenwalzer® Tartlets
  • Milk Chocolate Cream Nougat Truffles
  • Milk Chocolate Layred Nougat Truffles
  • Reber Father Christmas
  • Reber Easter Bunny
  • Milk Chocolate Cream Nougat Egg, 20 g
  • Milk Chocolate Bavarian Cream Egg, 20 g
  • Dark Chocolate Caramel Egg, 20 g
  • Milk Chocolate Cream Caramel Egg, 20 g

 

Where can I find a particular Reber product?

You can find the confectionery in a wide range of local shops (super and hypermarkets, shopping centres and department stores etc.) Ask for it!

Here in the Reber online shop you will find a wide selection of very fine confectionery. It may happen that you can not find certain products in local shops.
A few exclusive products, you can only find in our Reber stores in Bad Reichenhall and Salzburg. Come and visit us and surprise yourself!

 

What does the Best Before Date (BBD) indicate?

This date on a food product indicates the date by which a product can be enjoyed if it is correctly stored. This guarantees the consistent quality of the products.


Why is the Reber Online Shop closed during summer?

Reber chocolates are products of the highest quality – free from preservatives and additives. Because of this, our specialities are heat-sensitive and we do not deliver via the Online Shop during the summer months (until the start of September). However, you can still find our confectionery in a wide range of local shops (super and hypermarkets, shopping centres and department stores etc.). Ask about the Reber confectionery!

 

Where can I find the GTC for the Reber Online Shop, the terms of delivery and the delivery charges?

Legal information can be found at the bottom of every page in the Online Shop or right here via the following links: