General Terms and Conditions


1.        General

The contract is concluded between Paul Reber GmbH & Co. KG, Ludwigstraße 10-12, 83435 Bad Reichenhall, local court of Traunstein, commercial register of Traunstein, HRA 701 (hereinafter: Reber).

The business relationship between Reber and the customer is exclusively subject to the following General Terms and Conditions in their respective applicable version at the time of contract conclusion. Deviating and/or supplementary terms and conditions of the customer do not apply. Reber's tacit acknowledgement of deviating and/or supplementary terms and conditions of the customer is excluded.


2.        Registration

To be able to use Reber's online shop, the customer needs to register under the domain and provide the required data correctly and in full.


3.        Offer and conclusion of contract

The online representation of Reber's range of products is not a legally binding contract offer but only an invitation to order. Errors and/or changes remain reserved. Our information on goods and prices in the course of an order are non-binding.

The order of a customer is an offer to Reber for the conclusion of a purchase contract. Reber reserve the right to decide on the acceptance of such an offer at their discretion. When the customer placed an order with Reber, Reber will send an e-mail to the customer confirming the receipt of the order at Reber and stating the details of the order (order confirmation). This order confirmation is not an acceptance of the offer but is deemed to notify the customer about the receipt of the order at Reber. A purchase contract will only be concluded if Reber dispatch the ordered goods to the customer and confirms the dispatch by a second e-mail (confirmation of dispatch). For products from the same order that are not mentioned in the confirmation of dispatch no purchase contract is concluded.

If Reber does not accept the offer of a customer, Reber will notify this customer thereof.

Employees of Reber are not authorised to make verbal ancillary agreements or give verbal assurances reaching beyond the content of the contract concluded in writing.

If Reber have concluded a specific cover transaction for the fulfilment of their obligation to deliver towards the customer and Reber's supplier does not/ not correctly or not timely deliver the owed goods, Reber are entitled to withdraw from the contract with the customer. Reber will immediately notify the customer of such non-availability and immediately reimburse possibly made payments by the customer. The legal claims of the customer remain unaffected.


Cancellation policy


Right of cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.

The period of cancellation is fourteen days starting from the day when you or a third party named by you that is not the carrier has/have taken possession of the goods.

To exercise your right of cancellation you are required to notify us at


Paul Reber GmbH & Co. KG

Ludwigstraße 10-12

83435 Bad Reichenhall


Phone: 08651/ 6003-0

Fax: 0 86 51 / 60 03 - 73



by way of a clear statement (e.g. a letter sent by post, a fax or an e-mail) of your decision to cancel this contract.

To comply with the deadline it is sufficient that you dispatch the notification of your exercising the right of cancellation prior to the expiration of the cancellation period.


Consequences of cancellation

If you cancel this contract, we are obliged to reimburse all payments that we received from you, including shipping costs (with the exemption of additional costs resulting if you chose another kind of delivery than the most economic standard delivery that we offer), immediately and at the latest within fourteen days starting from the day when we received your notification of cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly otherwise agreed with you; on no account will we charge fees for such reimbursement. We may refuse the reimbursement until we receive the goods from you or until you provide evidence that you have sent the goods, whichever is earlier.

You are obliged to send back or return the goods immediately and in any case at the latest within fourteen days starting from the day when you notified us of the cancellation of this contract. To comply with this period it is sufficient that you dispatch the goods prior to expiration of this period.

The direct costs of returning the goods are at your charge.

You are obliged to compensate a possible loss of value only if such loss of value can be attributed to your handling the goods in a manner that is not required to examine the condition, properties and functionality of the goods.


The right of cancellation does not apply to the following contracts:

1. Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or requirement made by the customer is applicable or that have clearly been tailored to personal needs of the consumer.

2. Contracts for the delivery of goods that easily perish or the expiration date of which would be easily exceeded.


5.        Terms of sale

The prices stated on the product pages of the website contain the legal value-added tax and other price components. Shipping costs are not included.

In addition to the prices stated we charge EUR 3.90 per order for deliveries within Germany. All shipping costs will be repeatedly indicated on the product pages, in the cart system and on the order page. (international shipping costs, additional packaging fees if applicable)


6.        Terms of payment

The customer may choose to pay either by immediate transfer, credit card (Mastercard or VISA) or the payment system Paypal.

Upon payment with credit card, the credit card given by the customer will be immediately debited with the amount to be paid.

The customer only has a right to offsetting if his/her counter-claims are undisputed or have been legally established.

The customer may only exercise a right of retention if the claims are based on the same contractual relationship.


7.        Delivery

Delivery will be made within Germany and the following countries:

EU member states, Switzerland, Norway, USA, Japan, Hong Kong, Iceland, Israel, Canada, New Zealand, Singapore, South Africa, South Korea, Taiwan.
Other countries on request.

If not otherwise agreed, delivery will be made ex works by Reber to the delivery address given by the customer. Reber's website contains information on the availability of products. Reber expressly point out that all information on availability, dispatch or delivery of a product are only non-binding, estimated information and approximate values for your guidance. Such information does not provide any binding and/or guaranteed dates of dispatch or delivery. The parties agree otherwise if in the course of the order the dispatch options expressly state a binding date for the respective product.

The goods are delivered exclusively in the design which is stated in the respective current online Reber catalogue.


8.        Claims for defects

If the purchase object shows a defect, the legal provisions apply. The assignment of such claims of the customer is excluded.

If cure is provided by way of replacement, the customer is obliged to return to Reber the defective goods at Reber's charge. In accordance with sections 346 et seqq., 439 para. 4 BGB (German Civil Code), Reber reserve the right to request the surrender of the use already made.

Upon assertion of claims for damages the following limitations apply: Claims for damages that did not occur on the delivered item itself are excluded. This exclusion of liability does not apply in the event of intent, to damages arising from injury of life, body or health based on a negligent breach of duty by Reber or a wilful or negligent breach of duty of a legal representative or vicarious agent of Reber, to other damages that are based on a grossly negligent breach of duty by Reber or a wilful or grossly negligent breach of duty of a legal representative or vicarious agent of Reber, in the event of culpable violation of essential contractual duties, in the event of liability according to product liability law or the assumption of a guarantee for the presence of properties. In the event of culpable violation of essential contractual duties, Reber assume liability only for the reasonably foreseeable damage typical for the type of contract.

The information provided on the website does not contain an independent guarantee for specific properties of the goods.

Claims for defects of the customer exist along with and independent of the right of cancellation.


9.        Retention of title

The delivered goods remain the property of Reber until full payment of the invoiced amount.


10.    Applicable law

Only German law applies with the exemption of CISG (UN Convention on Contracts for the International Sale of Goods).


11.    Changes to the Terms and Conditions

Reber's General Terms and Conditions apply exclusively in their respective current version.


12.    Ineffectiveness of individual provisions

If one or more provisions of the aforementioned General Terms and Conditions is/are ineffective, the effectiveness of the remaining provisions remains unaffected.